Leasing Manager.

Goods Yard, Stoke-on-Trent

Ollo Lettings Team

Department

THE ROLE.

We are currently seeking a dynamic and results driven Lettings Manager to support the General Manager and the wider Ollo team at Goods Yard in Stoke-on-Trent, our third operational asset in our Build to Rent (BtR) platform.

The development completed in May 2025 and we have already successfully let 70% of the apartments and we anticipate being at full occupation by January 2026. The Goods Yard is a mixed use development of 174 apartments next door to Stoke-on- Trent train station. It is home to bars, eateries, coffee shops and stores, alongside a new lush, green public square designed for socialising, events and al fresco eats. Capital&Centric alongside Ollo is bringing the best of city life to the suburbs, with a resident’s amenity including a residents’ lounge and co-working space, mini cini, gym and fitness studio, and private dining room.

This Goods Yard is the third asset out of a growing pipeline of 2,000 BtR apartments (with over 600 apartments currently under construction) across Capital&Centric’s portfolio of regeneration projects.

This is an exciting time to join Ollo, and if you are passionate about delivering exceptional living experiences to tenants and creating social value, we encourage you to explore this opportunity further.

Property Management.

Manage the day-to-day operations of the property, ensuring that all aspects of property management are executed to the highest standards.
Ensure that all maintenance and repair works are completed on time and within budget.
Oversee the development and implementation of preventative maintenance programs.
Ensure that all health and safety regulations are adhered to.
Plan and hold regular resident events by developing an event strategy.
Update the resident app with new content, announcements, relevant news to encourage engagement and interaction with residents.

Leasing & Marketing.

Overseeing a team that is responsible for:

Developing and implementing leasing strategies to achieve occupancy targets and maximise rental income.
Managing the leasing process from start to finish, including showing apartments, conducting tenant screenings, and negotiating leases.
Maintaining accurate and timely leasing reports.
Developing and maintaining relationships with local estate agents to increase leasing opportunities.
Working closely with the marketing team to develop and executing marketing campaigns and initiatives to increase brand awareness, drive traffic to the property, and generate leads for leasing.
Plan and hold regular resident events by developing an event strategy

People Management.

Train and manage the property team, including leasing agents, maintenance staff, and administrative staff.
Set performance goals and expectations, and provide regular feedback to ensure that all staff members are meeting or exceeding expectations.
Develop and maintain a positive and inclusive team culture that promotes collaboration and open communication.

Facilities Management.

Oversee the operation and maintenance of all property systems, including HVAC, plumbing, and electrical systems.
Ensure that all common areas are well-maintained and meet the needs of the residents.
Develop and implement a recycling program to promote sustainability and reduce waste.

P&L Management.

Develop and manage the annual operating budget for the property, ensuring that expenses are controlled and that all revenue streams are maximized.
Monitor and analyse financial reports to identify trends and opportunities for improvement.
Ensure that all financial records are accurate and up-to-date.

Customer Service.

Ensure that all residents receive exceptional customer service, and that any issues or concerns are addressed promptly and professionally.
Develop and implement a resident retention program to encourage lease renewals and positive word-of-mouth referrals.
Develop and maintain strong relationships with residents, and encourage a sense of community through regular events and activities.

Who we’re after.

At least 5 years of experience in the property industry, preferably with a focus on leasing, operations and property management.
Proven track record of successfully managing teams and achieving leasing targets
Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders
Strong problem-solving and decision-making skills, with the ability to think creatively and strategically
Strong financial acumen, with the ability to manage budgets and analyse financial reports
Knowledge of health and safety regulations, risk management, and compliance requirements
Knowledge of relevant property management and booking systems.
A customer-focused mindset, with a passion for delivering exceptional living experiences for tenants

The package.‍

Salary will depend on experience, with a discretionary bonus on top. Smash it out of the park and there’s plenty of scope to grow your role, salary and bonus.

Apply now.

To throw your hat in the ring, Please apply with your CV outlining your relevant experience and why you are the right person for this exciting role. liz@capitalandcentric.com

If you are a results-driven individual with a passion for property management and customer service, we want to hear from you.

Please apply with your CV outlining your relevant experience and why you are the right person for this exciting role.